Frequently Asked Questions
For Customer Service call 800-707-1458
or
E-mail us at: Julia@horsesdacor.com
.
All prices and availability subject to change without notice.
Typographicial errors are subject to correction.
How do you contact Horses Dacor
Privacy Policy
How long does it take for delivery?
How is my order shipped?
What is your Return Policy and what items are not returnable?
How much do you charge for shipping and handling?
What method of payment do you accept?
Whom do I make payment payable to?
Where do I send my orders?
Do I pay sales tax?
Do you sell my name and address to other companies?
Do you send any catalogs without my requesting them?
What if I receive damaged products?
What if I order an item that is discontinued or out of stock?
How often do you update your new arrivals page?
What if my check does not clear?
Do you ship outside the United States?
Do you ship COD?
How do you contact Horses Dacor?
Top
What information do we collect? How do we use it?
- At Horses Dacor, we are committed to protecting your privacy. We use the information we collect about you to process orders and to send you current catalogs.
- When you order, we need to know your name, email address, mailing address, phone number, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
How does Horses Dacor.com protect customer information?
- When you place orders we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
- "Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do provide the ability for you to reconnect to your shopping cart if your are disconnected or leave our web site.
Will Horses Dacor disclose the information it collects to outside parties?
- ABSOLUTELY NOT!!! We keep any information that you provide us confidential at all times. Horses Dacor does not sell, trade, or rent your personal information to others.
Top
How long does it take for delivery?
- Approximately up to 1 to 2 weeks for most items. Personalized or special order items may take longer. We always attempt to ship your items as soon as possible. If we are temporarily out of stock on an item, we will place it on back order and ship the item when received.
Top
How is my order shipped?
- All orders are shipped via United States Priority Mail ie (U.S. Postal Service). Other shipping options can be arranged.
Top
What is your Return Policy and what items are not returnable?
- Credit for UNUSED items will be allowed if merchandise is returned within 30 days and looks new. Shipping costs will not be refunded.
- You MUST call for a return authorization prior to returning within 30 days of purchase.
- Any item returned after 30 days of purchase or without a return authorization number will not be accepted.
- Merchandise that looks used or blemished will not be refunded.
- CUSTOM MADE, SPECIAL ORDER items, including regular merchandise in special colors or sizes, all Biothane tack, Skito/Equalizer saddle pads, and Carousel tights may not be returned. We will work with you to do everything we can to correct any problems.
- SADDLES: We will discuss our return policy on saddles with the individual customer.
Top
How much do you charge for shipping and handling?
U.S. Postage and Handling
- For orders under $25.00 ______ $ 7.50
- For orders to $50.00 _________ $ 8.50
- For orders to $75.00 _________ $ 9.50
- For orders to $100.00 ________ $10.50
- For orders to $200.00 ________ $12.50
- For orders to $300.00 ________ $13.50
- For orders to $400.00 ________ $14.50
- For orders to $500.00 ________ $15.50
- For orders over $500.00 ______ $16.50
- ALL SADDLES ___________ $25.00
- FOB ITEMS:
UPS QuickCost
ORIGIN
Country: "United States"
Postal Code: "86327" ---------YOU MUST USE OUR ZIP CODE!
DESTINATION
Country: "United States"
City: "Your city
Postal Code: "Your ZIP code"
Residential Address:
PACKAGE INFORMATION
Drop-off/Pickup: Select "Daily Pickups"
Packaging: Select "Your Packaging"
Package Weight: "Enter FOB shipping weight"
Package Dimension: "Leave blank"
Air Shipment
- Alaska-Hawaii: ____________ add $12.00
Top
What method of payment do you accept?
- TERMS: We accept cash, check, money order, Discover, Mastercard, Visa or American Express. There is a $20 charge on all returned checks. We NO longer ship COD.
Top
Whom do I make payment payable to?
Top
Where do I send my orders?
- OnLine Orders:
You can order all items listed in our online catalog.
- Order By Phone:
We encourage you to place orders by telephone.
Please use our
Printable Order Form
and call us at 800-707-1458 or 928-632-7526, if no answer, leave a message.
Be sure to include your credit card information with your order.
- Order by Mail:
Please complete our Printable Order Form, and MAIL it to us.
Horses Dacor
P.O. Box 930
Dewey, Arizona 86327
USA
Be sure to include your check, money order or credit card information with your order.
- Order by Fax:
Please use our Printable Order Form
FAX it to us at 1-928-632-7566
Be sure to include your credit card information with your order.
Top
Do I pay sales tax?
- If you are a resident of Arizona or buying while you are staying in the state of Arizona you will have to add sales tax to your order. We are required to collect (8.35%) it on behalf of the state of Arizona.
Top
Do you sell my name and address to other companies?
- ABSOLUTELY NOT!!! We keep any information that you provide us confidential at all times.
Top
Do you send any catalogs without my requesting them?
- After you order a catalog from us we may send you one when they are updated. If you do not want to receive anything from us please let us know and we will be glad to take you off our mailing list.
Top
What if I receive damaged products?
- Notify us immediately and we will ship a replacement to you. You should also notify the shipper (UPS) for all items damaged in transit.
Top
What if I order an item that is discontinued or out of stock?
- We will offer you the choice of choosing another product of the same price or you can cancel your order.
Top
How often do you update your New Items page?
- We update our New Items on as added basis. All new items will remain on the page for at least one month.
Top
What if my check does not clear?
- There is a $20 charge on all returned checks.
Top
Do you ship outside the United States?
- International Orders: International customers will be charged exact freight charges. We will let you know the total cost before shipping. Credit card payments are preferred; certified check and international money orders drawn on a U.S. bank and in U.S. funds are accepted. Personal checks are not accepted for international orders. International orders will be shipped via Federal Express, UPS or Postal Air, whichever is the most cost-efficient.
Top
Do you ship COD?
